At Whitsunday Hotels your privacy is important to us. We are committed to ensuring that your privacy is respected and maintained at all times. Whitsunday Hotels has adopted a privacy policy to comply with the National Privacy Principles contained within the Privacy Amendment (Private Sector) Act 2000 as well as our existing obligations of confidentiality.
This Privacy Statement explains how we collect personal information and how we maintain, use and disclose that information. It also provides some detail about your privacy rights along with our general rights and obligations in relation to the personal information we keep on record.
We may collect personal information from you including your name, address, telephone number/s and email address, when you knowingly provide us with information when you visit our website and register your needs, enter a competition or promotion or complete a visitor information form.
Personal information that you submit to us may be used for reasonable business purposes, in that we may store (database) and process that information to better understand your needs and how we can improve our services. Your personal information may also be used for the following purposes:
• Purposes related to promotion, marketing and operations
• Statistical purposes
• For any of the above purposes we may contact you by electronic or other means.
Whitsunday Hotels endeavours to ensure that all data collected is accurate and well maintained. All computer access is password controlled and Whitsunday Hotels has a policy to deal with the security of information to ensure maximum protection of our client's personal details.
Any person who has disclosed personal details to Whitsunday Hotels has the right to seek out the information we hold on them. Whitsunday Hotels undertakes to respond to any person on our database if they have an enquiry regarding what information we hold, how we use it and where or how it is disclosed.
Personal information that you submit to us will only be disclosed to a third party, if we are required or authorised by law to disclose the information. Otherwise we will not disclose your personal information to any third parties.
In the event that we are required to disclose personal information to a third party, Whitsunday Hotels will at all times comply with the Privacy Act 1988 and the National Privacy Principles and will ensure that:
The third party is subject to a scheme, law or contract that upholds principles of fair dealing of the information; or
You consent to the disclosure of your personal information or disclosure is required by a contract in which you are involved; or
The disclosure is for your benefit and we believe that you would have consented to the disclosure, but it is impractical to get your permission; or
The information that is being disclosed will be held and used in accordance with the National Privacy Principles.
Whitsunday Hotels will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in the circumstances permitted in the Privacy Act 1988 (Cth).
Each time you visit the website our server collects some anonymous information, known as click stream data, including the type of browser and system you are using, the address of the website you have come from and move to after your visit, the date and time of your visit, and your server's IP address.
We may collect this information for statistical purposes to find out how the website is used and navigated, including the number of hits, the frequency and duration of visits and most popular session times. We may use this information to evaluate and improve the website’s performance.
You can obtain further information about privacy in Australia and the protection of your personal information on the Australian Federal Privacy Commissioner’s website www.privacy.gov.au or by calling 1300 363 992.
Our aim is to ensure that we treat all personal information with respect and care. However, should you have a complaint that relates to how we have collected or used the information you have provided on yourself, we would like the opportunity to remedy the problem. All privacy complaints will be dealt with in a timely manner.
You can contact us at: info@whitsundayhotels.com.au. You can also use this address to opt out of communication with Whitsunday Hotels or any of its businesses. |
